Information We Collect

When you contact us for floral services or browse our website, we collect certain information to provide you with the best possible service. Here's what we gather and why:

How We Use Your Information

Your data helps us create beautiful floral arrangements and deliver exceptional service. We use your information for these specific purposes:

Service Delivery

We use your contact and event details to coordinate consultations, confirm orders, and ensure timely delivery of your floral arrangements. This includes contacting you about seasonal availability or suggesting alternatives when specific flowers aren't available.

Business Communications

We may send you information about seasonal collections, new services, or care instructions for your arrangements. You can opt out of marketing communications at any time while still receiving essential service-related messages.

Website Improvement

Analytics data helps us understand which content is most helpful to visitors and how we can improve your browsing experience. This information is aggregated and doesn't identify individual users.

Data Protection and Security

We protect your personal information using industry-standard security measures appropriate for a professional floral services business:

Your Rights Regarding Personal Data

Under Azerbaijan's data protection regulations, you have several rights regarding your personal information. We respect these rights and make it easy for you to exercise them:

Access and Correction

You can request to see what personal information we have about you and ask us to correct any inaccuracies. Simply contact us using the information provided below, and we'll respond within 15 business days.

Data Deletion

You can request that we delete your personal information, though we may need to retain certain records for legal or business purposes (such as completed transaction records for tax compliance).

Communication Preferences

You can update your communication preferences at any time, including opting out of marketing emails while continuing to receive service-related communications about your orders.

Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Most cookies we use are essential for the website to function properly, while others help us analyze visitor patterns.

You can control cookie settings through your browser preferences. However, disabling essential cookies may affect your ability to use certain features of our website.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide our services and comply with legal requirements:

Active Client Information

For ongoing clients, we maintain contact and preference information to ensure continuity of service for future orders and seasonal reminders.

Completed Order Records

Transaction records are retained for seven years to comply with Azerbaijan tax and business regulations. After this period, records are securely destroyed unless you've requested to remain an active client.

Marketing Communications

If you opt out of marketing communications, we'll remove you from these lists while retaining essential service contact information for any ongoing business relationships.

Third-Party Services

We work with carefully selected service providers to deliver our floral services effectively. These partnerships involve limited data sharing under strict confidentiality agreements:

All third-party services we use maintain their own privacy policies and security standards that align with our commitment to protecting your information.

Changes to This Privacy Policy

We review and update this privacy policy annually or when significant changes occur to our business practices. When we make changes, we'll update the date at the top of this page and notify existing clients through our regular communication channels.

For substantial changes that affect how we handle your personal information, we'll provide more prominent notice and, where required by law, seek your consent for the new practices.